Refund And Returns Policy
At Lifeline Repairs, we value our customers and want to ensure their satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase, we offer a refund and returns policy to make it right.
Our refund and returns policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: 9.core/list.0.core/list-item.content: Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Our refund and returns policy applies to all purchases made at Lifeline Repairs. We understand that sometimes you may need to return a product and we strive to make the process as easy and hassle-free as possible.
- Any item that is returned more than 30 days after delivery.
- Any item that is not in its original packaging, is damaged or missing parts.
- Any item that is returned due to customer’s remorse or change of mind.
How to Initiate a Return
To initiate a return, please contact our customer service team at [PhoneNumber] or visit our store at [Address]. Our team will provide you with the necessary instructions for the return process.
Please note that the customer is responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds (if applicable): 17.core/paragraph.content: If you haven’t received a refund yet, first check your bank account again.
If you would like to return an item, please contact us within 14 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. After receiving your request, we will provide you with instructions on how to proceed with the return.
Then contact your credit card company, it may take some time before your refund is officially posted.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team at [PhoneNumber] or visit our store at [Address].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
To return your product, you should mail your product to: [Address].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you received a damaged or defective item, please contact our customer service team at [PhoneNumber] or visit our store at [Address] within 48 hours of receiving the order. We will guide you through the process of returning the item and getting a replacement or refund.
If the item was damaged during shipping, please keep the original packaging and take photos of the damaged package. These will be necessary to file a claim with the shipping carrier.
We reserve the right to refuse returns or exchanges on items that are not in their original condition or that are returned without prior authorization.
Our customer service team will be happy to assist you with any questions or concerns you may have regarding our refund and returns policy.
Changes to This Policy
Lifeline Repairs reserves the right to update or modify this refund and returns policy at any time without prior notice. Any changes will be posted on this page. Please review this policy periodically for any updates or changes.
